Vision, mission & values

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Vision:

We are changing the way Volusia residents experience government services.

Mission:

To provide exceptional customer service, accuracy and education to all citizens who seek services.

Our core values:

1. Fiscal responsibility: We deliver high-quality services in a manner that is efficient and cost-effective without compromising service to our customers.
2. Integrity: We act with uncompromising honesty and integrity in everything we do.
3. Respect: We treat each other and our customers with professionalism, dignity and respect while fostering an environment of service.
4. Teamwork: We achieve more when we work together.
5. Commitment to customers: Creating a great customer experience begins with staying true to the words we speak, the bonds we make, and continually identifying areas for improvement.