Vision, mission & values



Vision:

We are changing the way volusia residents experience government services.

Mission:

To provide exceptional customer service, accuracy and education to all who seek our services.

Our core values:

  1. Our people are our strength.
  2. It is possible for government to run efficiently and in a fiscally responsible manner.
  3. We believe in trust and mutual respect between employees and the public we serve.
  4. We believe in shared decision making at all levels.
  5. It is our responsibility to make the customer's life easier with convenient processes and locations.
  6. We believe in data-driven results to measure our success."
Florida Tax Collectors Association